Fri 22 December 2023, 12:00
Tottenham HotspurThe Club is today publishing a breakdown of the incident reports we received during the 2022/23 season. The breakdown includes the types of incidents that have taken place as well as the outcomes of subsequent Club investigations.
We are publishing this information, along with details on how supporters can report incidents and our recently updated Sanctions & Banning policy, to reassure supporters that every effort is made to ensure that matchdays are a safe and comfortable experience for all and to encourage them to report incidents when they see them.
How to report an incident
To report a problem or concern during an event, please speak to the nearest member of staff first and foremost.
If you wish to remain anonymous, you can use the Official Spurs and Stadium app to report an incident, or text the details of your location, the location of the offence and one of the following keywords to describe the incident to 07537404821 (i.e. "STAND Block 540, row 30, seat 123").
- FOUL (language & behaviour)
- ABUSE (abusive behaviour)
- RACISM (racist chanting & shouting)
- SEXISM (sexist comments or chanting)
- HPH (homophobic chanting)
- DRINK (drinking alcohol in view of the pitch)
- SMOKE (smoking in the stadium)
- STAND (persistent standing)
- PYRO (use of or intended use of any pyrotechnic or smoke bomb)
- Other (please specify)
Post match feedback
If you’ve witnessed an incident or problem inside the Stadium or surrounding local area, please Report It. All feedback helps us improve operations for the next event.
Incident management
The Club's investigation team manage all incident reports, liaising with opposition clubs and local police forces where required.
During the 2022/23 season, the Club investigated 195 reports from supporters, a breakdown of which is below.
|
Category |
No. Incidents |
|
Foul and abusive language |
27 |
|
Fighting |
27 |
|
Away Fan in Home End |
17 |
|
Ticketing Issue |
14 |
|
Racist comments |
13 |
|
Miscellaneous incidents |
11 |
|
Assault - Steward |
9 |
|
Homophobic Comments |
9 |
|
Alcohol abuse |
8 |
|
Drug Use |
8 |
|
Missiles |
8 |
|
Prohibited alcohol |
8 |
|
Flares |
5 |
|
Fans Entering the Pitch |
4 |
|
Homophobic Chanting |
4 |
|
Smoking/Vaping |
4 |
|
Disaster Chanting |
3 |
|
Abuse - Steward |
3 |
|
General admission fans entering Premium areas |
3 |
|
Misogyny |
2 |
|
Homophobic comments - online |
2 |
|
Theft |
2 |
|
Racist chanting |
1 |
|
Religious aggravated comments |
1 |
|
Loitering |
1 |
|
Damage |
1 |
The outcome of each of these 195 investigations into reports received from supporters, as of July 2023, is broken down as follows.
|
Outcome |
Count |
|
Club ban |
43 |
|
Ongoing Police Investigation |
36 |
|
Ejected |
33 |
|
Unable to Progress |
30 |
|
Warning |
20 |
|
Under Investigation |
8 |
|
No Further Action |
7 |
|
FBO & Club Ban |
4 |
|
Safeguarding Action |
3 |
|
Club investigation |
3 |
|
Education Prog. |
3 |
|
Ticketing Points Reduced |
3 |
|
Arrested |
2 |
For those 30 investigations where the Club was unable to progress the investigation further, the reasons are broken down as follows.
|
Reason for Unable to Progress |
Count |
|
Unidentified |
17 |
|
Insufficient evidence |
6 |
|
No police evidence |
4 |
|
No evidence |
1 |
|
Witness unsupportive |
1 |
|
Legal |
1 |
Fan Education
Any supporter found to have directed discriminatory abuse, whether it is at Tottenham Hotspur Stadium, any other Club premises or online, will be required to attend an educational session with an independent equality and diversity specialist before a sanction is determined.
Sanctions & Banning policy
The Club's recently updated Sanctions & Banning Policy can be found here.
